At Moovy, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, complying with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
When you use our services, we collect the following types of personal information:
- Personal Identification Information: Full name, physical address, email address, and telephone number.
- Payment Information: Processed securely through a third-party payment processor. We do not store your credit card numbers or security codes.
- Move Details: Relocation dates and an inventory of items to be moved to help us tailor our services to your needs.
2. Use of Personal Information
We use your personal information to:
- Schedule and manage your moving services.
- Communicate with you about your move and any changes to our services.
- Process payments for our services via secure third-party service providers.
- Improve and personalize our services based on your feedback and interactions with us.
3. Disclosure of Personal Information
We disclose your personal information only when necessary:
- To third-party service providers that assist us in processing payments. These providers are obligated to protect your information and are not permitted to use it for other purposes.
- To comply with legal obligations, such as responding to law enforcement requests or other legal proceedings.
- We guarantee that your personal information will never be shared or sold to third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Protection of Personal Information
We take the protection of your personal information seriously and employ comprehensive security measures to prevent unauthorized access, alteration, disclosure, or destruction. We guarantee your personal information will never be shared or sold to third parties for marketing purposes.
5. SMS Consent and Disclosure
By providing us with your phone number, you consent to receive SMS notifications related to your move. These messages may include confirmations, updates, or reminders regarding your moving services.
You may opt out of receiving SMS messages at any time by following the instructions provided in each SMS message.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6. Access and Control of Personal Information
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on our website.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@moovy.ca
